Refund Policy

**Return Policy**

Welcome to Paw Fur! We strive to ensure your experience with us is delightful, but we understand that situations may arise where a return or exchange is necessary. Please read our Return Policy carefully for information on the process.

**1. How can I initiate a return or exchange?**

If you find yourself unsatisfied with your purchase, please visit our Returns Center on our website. Follow the simple steps provided to initiate a return or exchange. If you encounter any issues, our dedicated customer support team is ready to assist you. Reach out to us through the "Contact Us" page or via email at pawfur8@gmail.com.

**2. What is the timeframe for returns or exchanges?**

We accept returns or exchanges within 30 days from the date of purchase. Items must be in their original condition, unused, and with all original tags and packaging.

**3. Can I modify or cancel my order after it's been placed?**

Once an order is confirmed, it is processed promptly to ensure swift delivery. Unfortunately, we cannot guarantee modifications or cancellations after the order has been placed. Please review your order carefully before confirming.

**4. What if my item is damaged or defective?**

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or exchange process and ensure that you receive a replacement or refund promptly.

**5. How will my refund be processed?**

Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.

**6. Do you cover the return shipping costs?**

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.

**7. Can I return sale or clearance items?**

Unfortunately, sale and clearance items are considered final sale and cannot be returned or exchanged unless they are damaged or defective.

Thank you for choosing Paw Fur! We value your satisfaction, and our team is here to assist you with any questions or concerns you may have. Your pet's happiness is our priority!